Help
Something broke. Tell me.
I read every message. Most replies land within a business day.
Account, a plan that looks wrong, a route, or a charge. Mail support@runapt.com. Include your account email and a short description of what happened. The more specific you are, the faster we can resolve it.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple or Google depending on where you signed up. Open your device's App Store or Play Store, find Runapt under subscriptions, and cancel from there. Your access continues until the end of the current billing period.
How do I delete my account?
Open the Runapt app, go to Settings → Account, and tap Delete account. We schedule a 30-day grace period, during which you can recover the account by signing in again within that window. After the grace period, all data is permanently deleted.
Can I export my data?
Yes. Open Settings → Account → Export my data in the app to download a JSON file containing every run, plan, and route attached to your account.
My route looks wrong / runs are missing.
Force-close the app and reopen it. Most sync issues clear on the next start. If they don't, email us with the date of the missing run and we'll check the server logs.
Legal & privacy
For data-subject requests (access, correction, deletion outside the app) or other legal questions, write to legal@runapt.com.
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